APhA Pharmacy Technician
Vol. 1 No. 4
March/April 2002
Mary Anna Marshall, CPhT, trains technicians. This
simple job description hardly conveys the depth
of Marshall’s dedication to providing technicians
with the knowledge, skills, and experience they
need to assist patients and pharmacists.
Marshall is a trainer and marketing director at
Richmond Apothecaries, Inc. (RAI), and independent
pharmaceutical care practice; the director of the
Pharmacy Technician Program at J. Sargeant Reynolds
Community College (JSRCC); and the director of the
Virginia Institute for Pharmacy technicians (VIPT),
which prepares technicians for the Pharmacy Technician
Certification Exam.
Marshall’s desire to learn about medications led
her to pharmacy. “When I was 16, I read the PDR
for fun. That’s why I went to work as a [hospital]
medication tech back in 1970,” she recalled.
“When PTCB was founded, I wanted to get my certification
so I could learn more,” she said. When Marshall
received her certification, her supervisor asked
her to conduct a PTCB review class for her fellow
technicians. A rewarding new career as a trainer
soon followed.
“All RAI technicians are certified now,” Marshall
said. “This is important because certification gives
technicians pride in being professionals. It also
helps to ensure mistakes are rare.”
At JSRCC, Marshall teaches several classes and oversees
internships. “It’s important for technicians to
know about different practice settings so they can
answer any question that might come up,” she emphasized.
Building on her certification work at RAI, Marshall
founded VIPT in 2001. The institute holds three
12-weeks sessions each year.
“The need for technician trainers is growing,” Marshall
said. “And it’s not just that states like Virginia
are requiring technicians be certified or enroll
in training by July 1, 2003. Training is needed
because technicians are taking on responsibilities
for helping patients and pharmacists.”
Marshall encouraged anyone interested in technician
training to e-mail her. “Training takes a lot of
work, but anyone with experience and dedication
can do it,” she said.